Privacy Policy

1. Information We Collect:

We collect information to provide and improve our services. The types of information we collect include:

a. Personal Information
Name, email address, phone number, shipping address, billing address, and country of residence.

b. Account Information
Login credentials, account settings, saved preferences (e.g., wishlists), and connected social media accounts (e.g., Facebook, Google).

c. Payment Information
Credit card details, Apple Pay, Google Pay information, and transaction history.

d. Technical Information
IP address, browser type, device information, operating system details, and time zone settings.
Cookies and other tracking technologies used for session management and analytics.

e. Usage Data
Pages visited, time spent on our site, items added to your cart or wishlist, and interaction history with customer support.

f. Communication Records
Emails, chat interactions, or phone call logs with our support team.

g. Feedback and Surveys
Responses to customer surveys or feedback forms related to our products or services.

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2. How We Use Your Information:

We use your data responsibly and only for the purposes stated below:

a. Service Delivery
To process and fulfill orders, including payment processing and shipment tracking.
To provide account management tools, such as saving profile details and preferences.

b. Customer Support
To address queries, troubleshoot issues, and improve user experience.

c. Marketing and Promotions
To send promotional materials, newsletters, and product updates (opt-out options available).
To recommend products or services based on your preferences and purchase history.

d. Website Analytics
To monitor website performance, improve usability, and develop new features.

e. Legal and Security
To detect and prevent fraudulent transactions or unauthorized activities.
To comply with legal obligations or respond to government requests.

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3. Sharing Your Information:

RED-BASE™ does not sell your personal data. We only share information under the following conditions:

a. Service Providers
With trusted partners, such as payment processors and shipping carriers, to complete transactions.

b. Business Operations
With service providers offering hosting, analytics, and customer support tools to maintain the functionality of our site.

c. Legal Compliance
With legal or regulatory authorities when required by law or to protect our rights.

d. Mergers or Acquisitions
In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, subject to confidentiality agreements.

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4. Data Security:

We implement industry-standard measures to protect your personal information:

• Encryption: All sensitive information, such as payment details, is encrypted during transmission using SSL/TLS protocols.

• Access Controls: Restricted access to personal data for authorized personnel only.

• Regular Monitoring: Routine security assessments to identify vulnerabilities.

Despite our efforts, no system is entirely secure. We encourage you to use strong passwords and protect your account credentials.

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5. Your Rights:

As a user, you have specific rights under privacy laws, including:

a. Access and Correction
View or update your personal data through your account settings.

b. Deletion
Request the deletion of your account and associated data by contacting us.

c. Marketing Preferences
Opt-out of receiving promotional communications by updating your preferences in your account or clicking "unsubscribe" in emails.

d. Cookies and Tracking
Manage or disable cookies through your browser settings. Note that doing so may limit website functionality.

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6. Cookies and Tracking Technologies:

Cookies are used to enhance your browsing experience, including:

• Session Management: Remembering login status and items in your cart.

• Analytics: Understanding user behavior to improve our website.

• Targeted Advertising: Delivering relevant promotions based on your preferences.

You can refuse cookies by adjusting browser settings, but some site features may not work as intended.

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7. Data Retention:

We retain your information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. For inactive accounts, we may anonymize or delete data after a specified period.

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8. Cross-Border Data Transfers:

As RED-BASE™ operates internationally, your information may be transferred to, and processed in, countries outside your jurisdiction. Such transfers comply with applicable data protection laws to ensure your data remains secure.

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9. Changes to This Policy:

We reserve the right to update this Privacy Policy periodically. Changes will be effective immediately upon posting on this page. We encourage you to review the policy regularly.

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10. Third-Party Links:

Our website may contain links to third-party websites or services. RED-BASE™ is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing personal information.

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11. Legal Remedies:

RED-BASE™ reserves the right to pursue legal action in cases of privacy breaches, fraud, or defamatory activities. We will act in compliance with local and international laws to protect our users and company interests.

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12. Contact Us:

If you have questions, concerns, or requests regarding this Privacy Policy or your data, click to contact us.

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By using RED-BASE.ca, you acknowledge and consent to this Privacy Policy.